Duty Manager - Hospitality Leadership Role at Accor (Batuceper, Banten)

Join Accor, a global leader in hospitality, as a Duty Manager in Batuceper, Banten. This is a dynamic leadership role where you will oversee daily hotel operations, ensure exceptional guest experiences, and drive operational excellence across all hotel departments. Accor is known for its commitment to innovation, employee development, and creating memorable guest experiences. In this role, you will work closely with a diverse team of professionals, leveraging industry-leading tools like PMS (Property Management System) and CMS (Channel Management System) to streamline operations and enhance guest satisfaction.

As a Duty Manager at Accor, you will be responsible for managing front office operations, coordinating with housekeeping, food and beverage, and other departments to ensure seamless service delivery. You will also play a crucial role in implementing and monitoring quality standards, training staff, and resolving guest complaints. This role offers a unique opportunity to grow within a reputable organization, with access to comprehensive training programs and career advancement opportunities.

📋 Tanggung Jawab Pekerjaan

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and other departments.
• Ensure exceptional guest experiences by managing guest inquiries, check-ins, and check-outs.
• Coordinate with department heads to streamline operations and resolve any issues promptly.
• Implement and monitor quality standards to maintain high levels of service and cleanliness.
• Train and develop staff to enhance their skills and performance.
• Manage guest complaints and feedback to ensure guest satisfaction.
• Utilize PMS and CMS tools to optimize operations and improve guest satisfaction.
• Participate in regular staff meetings and team-building activities to foster a positive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3 years of experience in hotel operations, preferably in a leadership role.
• Proven experience in managing front office operations and guest services.
• Strong knowledge of PMS and CMS systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in English, both written and spoken.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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