Digital Sales Promoter - Customer Activation Specialist

Impact Power Mandiri is seeking a dynamic and customer-focused Digital Sales Promoter - Customer Activation Specialist to join our team in Jakarta Selatan. In this role, you will play a pivotal part in driving customer engagement by activating Halo Pelanggan car owners. As a Customer Activation Specialist, you will be responsible for ensuring that our customers are fully engaged with our services and products, leveraging digital tools to create a seamless and personalized experience.

Every day, you will interact with our customers, understanding their needs and preferences, and using data-driven insights to tailor our offerings. You will work closely with our sales team to ensure that our customers are not only satisfied but also actively promote our services to their networks. This role is perfect for someone who is passionate about customer service, enjoys working with data, and thrives in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Activate and engage Halo Pelanggan car owners through digital channels, ensuring they are fully informed about our services and products.
• Conduct customer surveys and feedback sessions to gather insights and improve our offerings.
• Use CRM systems like Salesforce to manage customer interactions and track engagement metrics.
• Collaborate with the sales team to ensure that our customers are not only satisfied but also actively promote our services to their networks.
• Leverage digital marketing tools such as Google Analytics and social media platforms to track customer engagement and optimize our campaigns.
• Provide regular reports on customer engagement metrics to the management team.
• Stay updated with the latest trends in digital customer engagement and implement best practices.
• Ensure that all customer interactions are compliant with our company policies and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer engagement or sales roles, preferably in the automotive industry.
• Proficient in using CRM systems like Salesforce and digital marketing tools such as Google Analytics.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills with the ability to build and maintain strong customer relationships.
• Familiarity with social media platforms and digital marketing strategies.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in customer service or digital marketing is a plus.

🛠️ Keahlian

Lowongan Terkait