Customer Service Representative (Non-Voice) - Email Support Specialist

Are you a detail-oriented professional with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Representative (Non-Voice) and play a pivotal role in ensuring customer satisfaction through email support. This is a fantastic opportunity to work with a growing company in the heart of Bali, where you'll be part of a team that values innovation, collaboration, and customer-centric solutions.

At Private Advertiser, we're committed to creating a positive work environment where your skills and expertise are recognized and rewarded. In this role, you'll handle incoming emails, provide timely and accurate responses, and resolve customer inquiries efficiently. Using our CRM system and other tools, you'll ensure that every customer interaction leaves a lasting positive impression.

If you're ready to take your career to the next level and make a real impact in the world of customer service, we want to hear from you. Join us in Bali and be part of a team that's dedicated to excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer emails with a focus on providing timely, accurate, and helpful responses.
• Resolve customer inquiries and complaints efficiently, ensuring a high level of customer satisfaction.
• Use our CRM system to track and manage customer interactions and support tickets.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Maintain a comprehensive knowledge of our products and services to provide expert-level support.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in an email support role.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong organizational and problem-solving skills.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Passion for customer service and a commitment to delivering outstanding results.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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